Prime Property Management

Prime Property Management is a national block and property management company based in Bromley, offering block management.

Yes. Prime Property Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Prime Property Management states on their website that they cover London and the South East.

Prime Property Management states on their website that they manage around 12,000 units.

Yes. Prime Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Yes. Prime Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Yes. Prime Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Yes. Prime Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Yes. Prime Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Submit a formal written complaint to Prime Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.