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Active · local · 4 yrs registered

ila

Registered as Ridge PM Ltd · Based in Oxford · Ratings and company data last checked June 2026
✓ TPO registered Local
3.2★
7 Trustpilot reviews
2022
Established
At a glance
ila is a local block & property management company based in Oxford, trading 4 years (est. 2022). At Companies House it files small company accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.2★ on Trustpilot from 7 reviews. They state coverage of Birmingham, Sheffield, London, Liverpool, Salford, Manchester.
In their words
Build to Rent property management company offering modern apartments with community-focused amenities and resident support across UK city centres.
Trustpilot
3.2★ (7)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Birmingham, Sheffield, London, Liverpool, Salford, Manchester
As stated on their website
Also found in searches for
London19
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonOrpingtonPinnerRomfordStanmoreSurbitonSuttonUxbridgeWoodford Green
South East1
Oxford
East of England1
Waltham Cross
West Midlands1
Birmingham
Yorkshire and The Humber1
Sheffield
North West3
LiverpoolManchesterSalford

Services

Block Management

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option B

Before you appoint ila

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does ila do?

ila is a local block and property management company based in Oxford, offering block management.

Is ila accredited?

Yes. ila is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does ila operate?

ila states on their website that they cover Birmingham, Sheffield, London, Liverpool, Salford, Manchester.

How do I make a complaint about ila?

Submit a formal written complaint to ila using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.