ila
3.2★ weighted average from Trustpilot
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Frequently asked questions
What does ila do?
ila is a local block and property management company based in Oxford, offering block management.
Is ila accredited?
Yes. ila is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does ila operate?
ila states on their website that they cover Birmingham, Sheffield, London, Liverpool, Salford, Manchester.
How do I make a complaint about ila?
Submit a formal written complaint to ila using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.