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Active · local · 33 yrs registered

Westways Estate Agents

Registered as WESTWAYS ESTATE AGENTS LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
3.4★
6 Trustpilot reviews
1993
Established
At a glance
Westways Estate Agents is a local block & property management company based in London, trading 33 years (est. 1993). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.4★ on Trustpilot from 6 reviews. They state coverage of West London. Services include 24-hour emergency cover.
In their words
Independent estate agent in West London offering property sales, lettings, and block management services with 30+ years of experience.
Trustpilot
3.4★ (6)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block ManagementLettingsCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option A

Before you appoint Westways Estate Agents

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Westways Estate Agents do?

Westways Estate Agents is a local block and property management company based in London, offering block management, lettings, commercial Additional services include 24-hour emergency cover.

Is Westways Estate Agents accredited?

Yes. Westways Estate Agents is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Westways Estate Agents operate?

Westways Estate Agents states on their website that they cover West London.

Does Westways Estate Agents provide 24-hour emergency cover?

Yes. Westways Estate Agents states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Westways Estate Agents?

Submit a formal written complaint to Westways Estate Agents using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.