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Active · local · 15 yrs registered

Westbury Residential

Registered as WESTBURY RESIDENTIAL LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal Section 20
2011
Established
At a glance
Westbury Residential is a local block & property management company based in London, trading 15 years (est. 2011). At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of London. Services include a leaseholder online portal and Section 20 major works consultation.
In their words
Boutique property management company serving landlords, freeholders, leaseholders and developers across London with block management, lettings, sales and RTM services.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 726144).

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Westbury Residential

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Westbury Residential do?

Westbury Residential is a local block and property management company based in London, offering block management, lettings, sales Additional services include a leaseholder portal and Section 20 consultation.

Is Westbury Residential accredited?

Yes. Westbury Residential is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Westbury Residential operate?

Westbury Residential states on their website that they cover London.

Does Westbury Residential have an online portal for leaseholders?

Yes. Westbury Residential offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Westbury Residential handle Section 20 major works?

Yes. Westbury Residential handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Westbury Residential?

Submit a formal written complaint to Westbury Residential using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.