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Active · local · 13 yrs registered

Westbourne Block Management

Registered as WESTBOURNE BLOCK MANAGEMENT LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal 24hr emergency Section 20 Building safety
3.7★
6 Google reviews
2013
Established
At a glance
Westbourne Block Management is a local block & property management company based in London, trading 13 years (est. 2013). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 3.7★ on Google (6 reviews). They state coverage of London (private gardens). Services include 24-hour emergency cover, a leaseholder online portal and Section 20 major works consultation.
In their words
Professional property management firm offering block management, lettings, sales, and private garden management services with compliance expertise and responsive support.
Google
3.7★ (6)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

London (private gardens)
As stated on their website
Also found in searches for
London22
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonMordenOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWembleyWoodford Green
South East1
New Malden
East of England2
Waltham AbbeyWaltham Cross
North East1
Kingston Upon Thames

Services

Block ManagementLettings

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

24 hours
Emergency response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Westbourne Block Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Westbourne Block Management do?

Westbourne Block Management is a local block and property management company based in London, offering block management, lettings Additional services include 24-hour emergency cover, a leaseholder portal and Section 20 consultation.

Is Westbourne Block Management accredited?

Yes. Westbourne Block Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Westbourne Block Management operate?

Westbourne Block Management states on their website that they cover London (private gardens).

Does Westbourne Block Management have an online portal for leaseholders?

Yes. Westbourne Block Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Westbourne Block Management provide 24-hour emergency cover?

Yes. Westbourne Block Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Westbourne Block Management handle Section 20 major works?

Yes. Westbourne Block Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Westbourne Block Management?

Submit a formal written complaint to Westbourne Block Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.