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Active · local · 6 yrs registered

Vestra Property Management

Registered as VESTRA PROPERTY GROUP LTD · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local 24hr emergency Section 20
3.8★
2 Trustpilot reviews
2020
Established
At a glance
Vestra Property Management is a local block & property management company based in London, trading 6 years (est. 2020). At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.8★ on Trustpilot from 2 reviews. It operates in London. Services include 24-hour emergency cover and Section 20 major works consultation.
In their words
Vestra Property Management (VPM) was founded in 2018 by Glen Tilley and focuses on empowering leaseholders and directors to control how their block is managed, offering two tiers of block management service and RTM support.
Trustpilot
3.8★ (2)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Vestra Property Management has a presence in 1 area.
London1
London

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Vestra Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Vestra Property Management do?

Vestra Property Management is a local block and property management company based in London, offering block management Additional services include 24-hour emergency cover and Section 20 consultation.

Is Vestra Property Management accredited?

Yes. Vestra Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Vestra Property Management operate?

Vestra Property Management operates across London.

Does Vestra Property Management provide 24-hour emergency cover?

Yes. Vestra Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Vestra Property Management handle Section 20 major works?

Yes. Vestra Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Vestra Property Management?

Submit a formal written complaint to Vestra Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.