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Active · national · 3 yrs registered

Town & City Management

Registered as TOWN & CITY PROPERTY LTD · Based in Luton · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks National Resident portal
2.4★
7 Google reviews
3.1★
109 Trustpilot reviews
2
Branches
2023
Established
At a glance
Town & City Management is a national block & property management company based in Luton, trading 3 years (est. 2023). At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. Customers rate it 2.4★ on Google (7 reviews) and 3.1★ on Trustpilot (109). It operates nationwide across the UK. Services include a leaseholder online portal. It accepts Right to Manage companies and smaller blocks.
In their words
Town & City Management is a residential leasehold block management specialist operating across the UK, founded in 2002, with offices in multiple cities including London, Leeds, and Bournemouth.
Google Business Profile
2.4★ (7)
Trustpilot
3.1★ (109)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

major cities across the UK including London, Leeds, BournemouthUK-wide
As stated on their website
Also found in searches for
South East2
BrightonMilton Keynes
East of England1
Luton
South West1
Bournemouth
Yorkshire and The Humber2
LeedsWakefield
North East2
DarlingtonDurham

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Town & City Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Town & City Management do?

Town & City Management is a national block and property management company based in Luton, offering block management Additional services include a leaseholder portal.

Is Town & City Management accredited?

Yes. Town & City Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Town & City Management operate?

Town & City Management operates nationwide across the UK.

Does Town & City Management have an online portal for leaseholders?

Yes. Town & City Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Town & City Management work with Right to Manage companies?

Yes. Town & City Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Town & City Management manage smaller blocks of flats?

Yes. Town & City Management is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Town & City Management?

Submit a formal written complaint to Town & City Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.