Touchstone CPS
3.4★ weighted average from Trustpilot
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Frequently asked questions
What does Touchstone CPS do?
Touchstone CPS is a regional block and property management company based in London, offering block management, lettings.
Is Touchstone CPS accredited?
Yes. Touchstone CPS is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Touchstone CPS operate?
Touchstone CPS operates nationwide across the UK.
Does Touchstone CPS have an online portal for leaseholders?
Yes. Touchstone CPS offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
How do I make a complaint about Touchstone CPS?
Submit a formal written complaint to Touchstone CPS using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.