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Active · local · 23 yrs registered

Touchstone CPS

Registered as TOUCHSTONE CORPORATE PROPERTY SERVICES LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal
3.4★
635 Trustpilot reviews
1988
Established
At a glance
Touchstone CPS is a local block & property management company based in London, est. 1988. At Companies House it files larger company (full accounts) accounts, lists 5 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.4★ on Trustpilot from 635 reviews. It operates nationwide across the UK. Services include a leaseholder online portal.
In their words
Professional UK property management company managing 23,000 homes across residential portfolios, build-to-rent, and lettings. Part of Places for People Group.
Trustpilot
3.4★ (635)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

UK-wide, city centres to suburban areasUK-wide
As stated on their website
Also found in searches for
London1
London
North West1
Preston

Services

Block ManagementLettings

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Touchstone CPS

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Touchstone CPS do?

Touchstone CPS is a local block and property management company based in London, offering block management, lettings Additional services include a leaseholder portal.

Is Touchstone CPS accredited?

Yes. Touchstone CPS is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Touchstone CPS operate?

Touchstone CPS operates nationwide across the UK.

Does Touchstone CPS have an online portal for leaseholders?

Yes. Touchstone CPS offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about Touchstone CPS?

Submit a formal written complaint to Touchstone CPS using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.