Active · local · 24 yrs registered

Susan Metcalfe Residential Property Management

Registered as SUSAN METCALFE RESIDENTIAL PROPERTY MANAGEMENT LIMITED · Based in London · Ratings and company data last checked June 2026

✓ TPO registered ✓ TPI member Local

3.2★

1 Trustpilot reviews

1997

Established

At a glance

Susan Metcalfe Residential Property Management is a local block & property management company based in London, est. 1997. At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 3.2★ on Trustpilot from 1 reviews. They state coverage of Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair.

In their words

Estate agent specialising in buying, selling, letting and block management of prime properties in Knightsbridge, Belgravia, Mayfair and Royal Borough of Kensington and Chelsea.

Trustpilot

3.2★ (1)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

✓

The Property Institute (TPI)

Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Geographic coverage

Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair

As stated on their website

Also found in searches for

London2

London Mayfair

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Susan Metcalfe Residential Property Management

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Susan Metcalfe Residential Property Management do?

Susan Metcalfe Residential Property Management is a local block and property management company based in London, offering block management, lettings, sales.

Is Susan Metcalfe Residential Property Management accredited?

Yes. Susan Metcalfe Residential Property Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Susan Metcalfe Residential Property Management operate?

Susan Metcalfe Residential Property Management states on their website that they cover Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair.

How do I make a complaint about Susan Metcalfe Residential Property Management?

Submit a formal written complaint to Susan Metcalfe Residential Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.