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Active · local · 24 yrs trading

Susan Metcalfe Residential Property Management

Registered as SUSAN METCALFE RESIDENTIAL PROPERTY MANAGEMENT LIMITED · Based in London · Data last checked July 2026
✓ TPO registered ✓ TPI member Local
3.2★
1 reviews
1997
Established
At a glance
Susan Metcalfe Residential Property Management is a local block & property management company based in London, trading 24 years (est. 1997). It is registered with The Property Ombudsman and a member of The Property Institute. It scores 3.2★ on Trustpilot from 1 reviews. It covers Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair.

3.2★ weighted average from Trustpilot

Trustpilot
3.2★ (1)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Geographic coverage

Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair
As stated on their website
Also found in searches for
London1
London

Services

Block ManagementLettingsSales

Frequently asked questions

What does Susan Metcalfe Residential Property Management do?

Susan Metcalfe Residential Property Management is a local block and property management company based in London, offering block management, lettings, sales.

Is Susan Metcalfe Residential Property Management accredited?

Yes. Susan Metcalfe Residential Property Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Susan Metcalfe Residential Property Management operate?

Susan Metcalfe Residential Property Management states on their website that they cover Royal Borough of Kensington and Chelsea, Belgravia, Knightsbridge, Mayfair.

How do I make a complaint about Susan Metcalfe Residential Property Management?

Submit a formal written complaint to Susan Metcalfe Residential Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.