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Active · local · 23 yrs registered

Stapleton Long

Registered as STAPLETON WATERHOUSE LTD · Based in York · Ratings and company data last checked June 2026
✓ TPO registered Local
1907
Established
At a glance
Stapleton Long is a local block & property management company based in York, est. 1907. At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of South London, West Norwood area.
In their words
London estate agents and chartered surveyors established since 1907, offering valuation, sales, and lettings services in South London.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

South London, West Norwood area
As stated on their website
Also found in searches for
London22
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonMordenOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWembleyWoodford Green
South East1
New Malden
East of England1
Waltham Cross
Yorkshire and The Humber1
York
North East1
Kingston Upon Thames

Services

Block ManagementLettingsSalesCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option A

Before you appoint Stapleton Long

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Stapleton Long do?

Stapleton Long is a local block and property management company based in York, offering block management, lettings, sales, commercial.

Is Stapleton Long accredited?

Yes. Stapleton Long is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Stapleton Long operate?

Stapleton Long states on their website that they cover South London, West Norwood area.

How do I make a complaint about Stapleton Long?

Submit a formal written complaint to Stapleton Long using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.