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Active · local · 8 yrs registered

The Soulutionists

Registered as THE SOULUTIONISTS LTD · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local 24hr emergency Building insurance
4.5★
21 Trustpilot reviews
2018
Established
At a glance
The Soulutionists is a local block & property management company based in London, trading 8 years (est. 2018). At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 4.5★ on Trustpilot from 21 reviews. It operates in London. Services include 24-hour emergency cover and building insurance management.
In their words
Block management company providing property maintenance, financial management, legal compliance, insurance management, and emergency services for residential communities.
Trustpilot
4.5★ (21)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

The Soulutionists has a presence in 1 area.
London1
London

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

24/7
Emergency response

As stated on their website — not independently verified. How we collect this data.

Before you appoint The Soulutionists

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does The Soulutionists do?

The Soulutionists is a local block and property management company based in London, offering block management Additional services include 24-hour emergency cover and buildings insurance management.

Is The Soulutionists accredited?

Yes. The Soulutionists is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does The Soulutionists operate?

The Soulutionists operates across London.

Does The Soulutionists provide 24-hour emergency cover?

Yes. The Soulutionists states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does The Soulutionists arrange buildings insurance?

Yes. The Soulutionists offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about The Soulutionists?

Submit a formal written complaint to The Soulutionists using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.