JLL
4.7★ weighted average from Trustpilot
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Frequently asked questions
What does JLL do?
JLL is a local block and property management company based in London, offering block management, lettings, sales.
Is JLL accredited?
Yes. JLL is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does JLL operate?
JLL operates across London.
How do I make a complaint about JLL?
Submit a formal written complaint to JLL using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.