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Active · local · 7 yrs registered

Residence (Liverpool)

Registered as RESIDENCE (LIVERPOOL) LTD · Based in Liverpool · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local 24hr emergency Building insurance Building safety
2019
Established
At a glance
Residence (Liverpool) is a local block & property management company based in Liverpool, trading 7 years (est. 2019). At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of Liverpool. Services include 24-hour emergency cover and building insurance management.
In their words
A Liverpool-based block management company serving leaseholders, freeholders and developers with communal area management, maintenance, and 24/7 emergency support.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Liverpool
As stated on their website
Also found in searches for
North West1
Liverpool

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

24/7
Emergency response
Weekly visits standard
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Residence (Liverpool)

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Residence (Liverpool) do?

Residence (Liverpool) is a local block and property management company based in Liverpool, offering block management Additional services include 24-hour emergency cover and buildings insurance management.

Is Residence (Liverpool) accredited?

Yes. Residence (Liverpool) is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Residence (Liverpool) operate?

Residence (Liverpool) states on their website that they cover Liverpool.

Does Residence (Liverpool) provide 24-hour emergency cover?

Yes. Residence (Liverpool) states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Residence (Liverpool) arrange buildings insurance?

Yes. Residence (Liverpool) offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Residence (Liverpool)?

Submit a formal written complaint to Residence (Liverpool) using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.