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Active · local · 11 yrs registered

Quays Property Management

Registered as QUAYS PROPERTY MANAGEMENT LTD · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Section 20
2015
Established
At a glance
Quays Property Management is a local block & property management company based in London, trading 11 years (est. 2015). At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. It operates in London. Services include Section 20 major works consultation.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Quays Property Management has a presence in 1 area.
London1
London

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Quays Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Quays Property Management do?

Quays Property Management is a local block and property management company based in London, offering block management Additional services include Section 20 consultation.

Is Quays Property Management accredited?

Yes. Quays Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Quays Property Management operate?

Quays Property Management operates across London.

Does Quays Property Management handle Section 20 major works?

Yes. Quays Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Quays Property Management?

Submit a formal written complaint to Quays Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.