Home›London›Pinnacle Housing
Active · local · 38 yrs registered

Pinnacle Housing

Registered as PINNACLE HOUSING LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Local
3.7★
268 Trustpilot reviews
1988
Established
At a glance
Pinnacle Housing is a local block & property management company based in London, trading 38 years (est. 1988). At Companies House it files larger company (full accounts) accounts, lists 6 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 3.7★ on Trustpilot from 268 reviews. It operates nationwide across the UK. It accepts Right to Manage companies and smaller blocks.
In their words
Platform business delivering comprehensive place-making and property management services across homes, neighbourhoods and community infrastructure for government, housing associations and institutional investors.
Trustpilot
3.7★ (268)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Geographic coverage

nationwideUK-wide
As stated on their website
Also found in searches for
London1
London

Services

Block Management

Services registered with TPO: Residential Lettings, Residential Leasehold Management - Option B

Before you appoint Pinnacle Housing

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Pinnacle Housing do?

Pinnacle Housing is a local block and property management company based in London, offering block management.

Is Pinnacle Housing accredited?

Yes. Pinnacle Housing is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Pinnacle Housing operate?

Pinnacle Housing operates nationwide across the UK.

Does Pinnacle Housing work with Right to Manage companies?

Yes. Pinnacle Housing is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Pinnacle Housing manage smaller blocks of flats?

Yes. Pinnacle Housing is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Pinnacle Housing?

Submit a formal written complaint to Pinnacle Housing using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.