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Pembroke Property Management

Based in Tunbridge Wells · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Block specialist Regional Resident portal Section 20 Building safety
4.2★
621 Trustpilot reviews
At a glance
Pembroke Property Management is a regional block & property management company based in Tunbridge Wells. It is a member of The Property Institute. It scores 4.2★ on Trustpilot from 621 reviews. They state coverage of London, Kent, Sussex, Essex and Surrey. Services include a leaseholder online portal and Section 20 major works consultation. It accepts Right to Manage companies.
In their words
Specialist block and estate management company serving London and the South East, focusing on service excellence and resident-centred management.
Trustpilot
4.2★ (621)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Before you appoint Pembroke Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Pembroke Property Management do?

Pembroke Property Management is a regional block and property management company based in Tunbridge Wells, offering block management Additional services include a leaseholder portal and Section 20 consultation.

Is Pembroke Property Management accredited?

Yes. Pembroke Property Management is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Pembroke Property Management operate?

Pembroke Property Management states on their website that they cover London, Kent, Sussex, Essex and Surrey.

Does Pembroke Property Management have an online portal for leaseholders?

Yes. Pembroke Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Pembroke Property Management handle Section 20 major works?

Yes. Pembroke Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does Pembroke Property Management work with Right to Manage companies?

Yes. Pembroke Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about Pembroke Property Management?

Submit a formal written complaint to Pembroke Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.