Active · national

Pembroke Property Management

Based in Tunbridge Wells · Data last checked July 2026
✓ TPI member Right to Manage National Resident portal Section 20 Building safety
4.2
621 reviews
At a glance
Pembroke Property Management is a national block & property management company based in Tunbridge Wells. It is a member of The Property Institute. Customers rate it 5.0★ on Google (0 reviews) and 4.2★ on Trustpilot (621). It covers London, Kent, Sussex, Essex and Surrey. Services include a leaseholder online portal and Section 20 major works consultation. It accepts Right to Manage companies.

4.2★ weighted average from 0 Google + 621 Trustpilot

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Accreditation & credentials

The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Geographic coverage

London, Kent, Sussex, Essex and Surrey
As stated on their website
Also found in searches for
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Frequently asked questions

What does Pembroke Property Management do?

Pembroke Property Management is a national block and property management company based in Tunbridge Wells, offering block management.

Is Pembroke Property Management accredited?

Yes. Pembroke Property Management is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Pembroke Property Management operate?

Pembroke Property Management states on their website that they cover London, Kent, Sussex, Essex and Surrey.

Does Pembroke Property Management have an online portal for leaseholders?

Yes. Pembroke Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Pembroke Property Management handle Section 20 major works?

Yes. Pembroke Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does Pembroke Property Management work with Right to Manage companies?

Yes. Pembroke Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about Pembroke Property Management?

Submit a formal written complaint to Pembroke Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.