Paladin
4.1★ weighted average from Trustpilot
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Frequently asked questions
What does Paladin do?
Paladin is a local block and property management company based in London, offering block management, lettings, sales.
Is Paladin accredited?
Yes. Paladin is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Paladin operate?
Paladin states on their website that they cover London and Home Counties.
Does Paladin work with Right to Manage companies?
Yes. Paladin is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
How do I make a complaint about Paladin?
Submit a formal written complaint to Paladin using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.