Active · local · 10 yrs registered

The Colonnades Residential

Registered as The Colonnades Residential Ltd · Based in Liverpool · Ratings and company data last checked June 2026

✓ TPO registered Local Resident portal 24hr emergency

4.0★

4 Google reviews

115

Units (stated on website)

2016

Established

At a glance

The Colonnades Residential is a local block management specialist based in Liverpool, which states it manages around 115 units, trading 10 years (est. 2016). At Companies House it files micro entity accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.0★ on Google (4 reviews). They state coverage of Royal Albert Dock, Liverpool. Services include 24-hour emergency cover and a leaseholder online portal.

In their words

Luxury apartment management at Royal Albert Dock Liverpool. Resident-owned block of 115 prestigious apartments with 24-hour concierge and premium facilities.

Google Business Profile

4.0★ (4)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

–

The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Royal Albert Dock, Liverpool

As stated on their website

Also found in searches for

North West1

Liverpool

Services

Block ManagementLettingsHoliday Let

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint The Colonnades Residential

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does The Colonnades Residential do?

The Colonnades Residential is a local block and property management company based in Liverpool, offering block management, lettings, holiday let, and states it manages around 115 units Additional services include 24-hour emergency cover and a leaseholder portal.

Is The Colonnades Residential accredited?

Yes. The Colonnades Residential is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does The Colonnades Residential operate?

The Colonnades Residential states on their website that they cover Royal Albert Dock, Liverpool.

How many units does The Colonnades Residential manage?

The Colonnades Residential states on their website that they manage around 115 units.

Does The Colonnades Residential have an online portal for leaseholders?

Yes. The Colonnades Residential offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does The Colonnades Residential provide 24-hour emergency cover?

Yes. The Colonnades Residential states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about The Colonnades Residential?

Submit a formal written complaint to The Colonnades Residential using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.