Home›London›Moonstone Management
Active · regional · 31 yrs registered

Moonstone Management

Registered as MOONSTONE MANAGEMENT LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Smaller blocks Block specialist Regional Building insurance Building safety
3.6★
20 Google reviews
2001
Established
At a glance
Moonstone Management is a regional block & property management company based in London, est. 2001. At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is a member of The Property Institute. It averages 3.6★ on Google (20 reviews). They state coverage of South London, Kent and the surrounding areas. Services include building insurance management. It accepts Right to Manage companies and smaller blocks.
In their words
Managing agent for blocks of flats, converted houses and private residential estates in South London, Kent and surrounding areas. Offers service charge management, insurance arrangement, and health & safety compliance.
Google
3.6★ (20)

Considering Moonstone Management? Compare quotes from accredited managers covering your block before you commit — free, no obligation.

Get free quotes

Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Service terms

No commission taken
Building insurance

As stated on their website — not independently verified. How we collect this data.

Before you appoint Moonstone Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Moonstone Management do?

Moonstone Management is a regional block and property management company based in London, offering block management Additional services include buildings insurance management.

Is Moonstone Management accredited?

Yes. Moonstone Management is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Moonstone Management operate?

Moonstone Management states on their website that they cover South London, Kent and the surrounding areas.

Does Moonstone Management arrange buildings insurance?

Yes. Moonstone Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

What is the minimum block size Moonstone Management accepts?

Moonstone Management states a minimum block size of 2 units. Smaller developments may not be suitable for their service model.

Does Moonstone Management work with Right to Manage companies?

Yes. Moonstone Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Moonstone Management manage smaller blocks of flats?

Yes. Moonstone Management is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Moonstone Management?

Submit a formal written complaint to Moonstone Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.