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Active · local · 23 yrs registered

Marten & Carnaby

Registered as MARTEN AND CARNABY LTD. · Based in Epsom · Ratings and company data last checked June 2026
✓ TPO registered Local Resident portal
5.0★
8 Google reviews
1899
Established
At a glance
Marten & Carnaby is a local block & property management company based in Epsom, est. 1899. At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (8 reviews). They state coverage of South London and North Surrey. Services include a leaseholder online portal.
In their words
Chartered surveyors and property managers in South London and North Surrey offering RICS surveys, valuations, block management, and residential lettings services.
Google Business Profile
5.0★ (8)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

South London and North Surrey
As stated on their website
Also found in searches for
London15
BarnetBeckenhamBromleyEnfieldHarrowHounslowIlfordLondonOrpingtonRomfordStanmoreSurbitonSuttonUxbridgeWoodford Green
South East9
CamberleyDorkingEpsomFarnhamGuildfordLeatherheadSandhurstWokingWokingham
East of England1
Waltham Cross
Other1
Sunbury-on-Thames

Services

Block ManagementLettings

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Marten & Carnaby

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Marten & Carnaby do?

Marten & Carnaby is a local block and property management company based in Epsom, offering block management, lettings Additional services include a leaseholder portal.

Is Marten & Carnaby accredited?

Yes. Marten & Carnaby is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Marten & Carnaby operate?

Marten & Carnaby states on their website that they cover South London and North Surrey.

Does Marten & Carnaby have an online portal for leaseholders?

Yes. Marten & Carnaby offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about Marten & Carnaby?

Submit a formal written complaint to Marten & Carnaby using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.