Home›London›Kinleigh Folkard and Hayward
Active · national · 59 yrs registered

Kinleigh Folkard and Hayward

Registered as KINLEIGH LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered National 24hr emergency
4.9★
5,094 Google reviews
4.2★
6,632 Trustpilot reviews
6
Branches
1977
Established
At a glance
Kinleigh Folkard and Hayward is a national block & property management company based in London, est. 1977. At Companies House it files larger company (full accounts) accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. Customers rate it 4.9★ on Google (5,094 reviews) and 4.2★ on Trustpilot (6,632). They state coverage of London. Services include 24-hour emergency cover.
In their words
Full-service London property agency offering residential sales, lettings, block management, new homes, mortgages, legal services and surveying across 50+ branches.
Google (aggregate)
4.9★ (5,094)
Trustpilot
4.2★ (6,632)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Branches & ratings (6)

Kinleigh Folkard & Hayward Islington Estate & Lettings AgentsLondon
4.9★ (1,387) Google →
Kinleigh Folkard & Hayward Beckenham Estate & Lettings AgentsBeckenham
4.9★ (1,331) Google →
Kinleigh Folkard & Hayward Bromley Estate & Lettings AgentsBromley
4.9★ (835) Google →
Kinleigh Folkard & Hayward Kingston Estate & Lettings AgentsKingston Upon Thames
4.8★ (594) Google →
Kinleigh Folkard & Hayward Chislehurst Estate & Lettings AgentsChislehurst
4.9★ (559) Google →
Show all 6 branches
Kinleigh Folkard & Hayward West Wickham Estate & Lettings AgentsWest Wickham
4.9★ (388) Google →

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, Commercial Lettings, Residential Leasehold Management - Option C, Surveying

Before you appoint Kinleigh Folkard and Hayward

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Kinleigh Folkard and Hayward do?

Kinleigh Folkard and Hayward is a national block and property management company based in London, offering block management, lettings, sales Additional services include 24-hour emergency cover.

Is Kinleigh Folkard and Hayward accredited?

Yes. Kinleigh Folkard and Hayward is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Kinleigh Folkard and Hayward operate?

Kinleigh Folkard and Hayward states on their website that they cover London.

Does Kinleigh Folkard and Hayward provide 24-hour emergency cover?

Yes. Kinleigh Folkard and Hayward states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Kinleigh Folkard and Hayward?

Submit a formal written complaint to Kinleigh Folkard and Hayward using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.