In Block
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Frequently asked questions
What does In Block do?
In Block is a national block and property management company based in Caterham On The Hill, offering block management.
Is In Block accredited?
Yes. In Block is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does In Block operate?
In Block states on their website that they cover London and Surrey.
Does In Block handle Section 20 major works?
Yes. In Block handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
Does In Block work with Right to Manage companies?
Yes. In Block is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does In Block manage smaller blocks of flats?
Yes. In Block is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about In Block?
Submit a formal written complaint to In Block using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.