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Active · regional · 16 yrs registered

In Block

Registered as IN BLOCK MANAGEMENT LIMITED · Based in Caterham On The Hill · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Smaller blocks Block specialist Regional 24hr emergency Section 20
3.9★
24 Google reviews
2009
Established
At a glance
In Block is a regional block & property management company based in Caterham On The Hill, trading 16 years (est. 2009). At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 3.9★ on Google (24 reviews). They state coverage of London and Surrey. Services include 24-hour emergency cover and Section 20 major works consultation. It accepts Right to Manage companies and smaller blocks.
In their words
Block and estate management company serving leaseholders, freeholders and developers across London and Surrey with transparent fees and proactive communication.
Google
3.9★ (24)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint In Block

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does In Block do?

In Block is a regional block and property management company based in Caterham On The Hill, offering block management Additional services include 24-hour emergency cover and Section 20 consultation.

Is In Block accredited?

Yes. In Block is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does In Block operate?

In Block states on their website that they cover London and Surrey.

Does In Block provide 24-hour emergency cover?

Yes. In Block states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does In Block handle Section 20 major works?

Yes. In Block handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does In Block work with Right to Manage companies?

Yes. In Block is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does In Block manage smaller blocks of flats?

Yes. In Block is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about In Block?

Submit a formal written complaint to In Block using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.