Active · national

HML

Based in Richmond · Ratings and company data last checked June 2026

✓ TPO registered ✓ TPI member National Resident portal 24hr emergency Section 20 Building safety

2.7★

418 Google reviews

3.0★

1,338 Trustpilot reviews

100,000

Units (stated on website)

Branches

At a glance

HML is a national block management specialist based in Richmond, which states it manages around 100,000 units, est. 2001. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. Customers rate it 2.7★ on Google (418 reviews) and 3.0★ on Trustpilot (1,338). It operates nationwide across the UK. Services include 24-hour emergency cover, a leaseholder online portal and Section 20 major works consultation.

In their words

Specialist block and estate management experts serving the UK market for over 30 years, managing approximately 100,000+ units with local expertise across 16 offices.

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

✓

The Property Institute (TPI)

Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Branches & ratings (10)

HML RichmondRichmond

1.7★ (117) Google →

HML Southwest Hub (Bristol)Bristol

2.8★ (60) Google →

HML WhetstoneLondon

1.7★ (39) Google →

HML East MallingWest Malling

3.1★ (36) Google →

HML EastbourneEastbourne

3.3★ (36) Google →

Show all 10 branches

HML EssexRomford

2.5★ (35) Google →

HML Stratford-upon-AvonStratford-upon-Avon

3.1★ (31) Google →

HML St NeotsSt Neots

4.7★ (30) Google →

HML WorthingWorthing

4.1★ (29) Google →

HML CamberleyCamberley

1.8★ (5) Google →

Geographic coverage

whole of the UKUK-wide

As stated on their website

Also found in searches for

London3

London Richmond Romford

South East3

Camberley Eastbourne Worthing

East of England2

St Neots West Malling

South West1

Bristol

North West1

Warrington

North East1

Stratford-upon-Avon

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option C

Before you appoint HML

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does HML do?

HML is a national block and property management company based in Richmond, offering block management, and states it manages around 100,000 units Additional services include 24-hour emergency cover, a leaseholder portal and Section 20 consultation.

Is HML accredited?

Yes. HML is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does HML operate?

HML operates nationwide across the UK.

How many units does HML manage?

HML states on their website that they manage around 100,000 units.

Does HML have an online portal for leaseholders?

Yes. HML offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does HML provide 24-hour emergency cover?

Yes. HML states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does HML handle Section 20 major works?

Yes. HML handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about HML?

Submit a formal written complaint to HML using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.