HML
2.9★ weighted average from 418 Google + 1,338 Trustpilot
Considering HML? Compare quotes from accredited managers covering your block before you commit — free, no obligation.
Get free quotesAccreditation & credentials
Branches & ratings (10)
Geographic coverage
Services
Frequently asked questions
What does HML do?
HML is a national block and property management company based in Richmond, offering block management.
Is HML accredited?
Yes. HML is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does HML operate?
HML operates nationwide across the UK.
How many units does HML manage?
HML states on their website that they manage around 100,000 units.
Does HML have an online portal for leaseholders?
Yes. HML offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
Does HML provide 24-hour emergency cover?
Yes. HML states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
Does HML handle Section 20 major works?
Yes. HML handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about HML?
Submit a formal written complaint to HML using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.