HES Estate Management
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Frequently asked questions
What does HES Estate Management do?
HES Estate Management is a regional block and property management company based in Leatherhead, offering block management.
Is HES Estate Management accredited?
Yes. HES Estate Management is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does HES Estate Management operate?
HES Estate Management states on their website that they cover Surrey, South West London and surrounding counties.
How many units does HES Estate Management manage?
HES Estate Management states on their website that they manage around 300 units.
Does HES Estate Management arrange buildings insurance?
Yes. HES Estate Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does HES Estate Management work with Right to Manage companies?
Yes. HES Estate Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
How do I make a complaint about HES Estate Management?
Submit a formal written complaint to HES Estate Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.