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Active · regional · 34 yrs registered

Hallmark Property Management

Registered as HALLMARK PROPERTY RESIDENTIAL UK LTD · Based in Newquay · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Block specialist Regional Resident portal 24hr emergency Building insurance
1.5★
28 Google reviews
1992
Established
At a glance
Hallmark Property Management is a regional block & property management company based in Newquay, trading 34 years (est. 1992). At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is a member of The Property Institute. It averages 1.5★ on Google (28 reviews). They state coverage of London and Reading. Services include 24-hour emergency cover, a leaseholder online portal and building insurance management. It accepts Right to Manage companies.
In their words
Experienced residential managing agents serving developers, freeholders, housing associations and resident groups. Manage developments ranging from new-build to conversions.
Google Business Profile
1.5★ (28)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Geographic coverage

London and Reading
As stated on their website
Also found in searches for
London21
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWembleyWoodford Green
South East2
New MaldenReading
East of England1
Waltham Cross
South West1
Newquay
North East1
Kingston Upon Thames

Before you appoint Hallmark Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Hallmark Property Management do?

Hallmark Property Management is a regional block and property management company based in Newquay, offering block management Additional services include 24-hour emergency cover, a leaseholder portal and buildings insurance management.

Is Hallmark Property Management accredited?

Yes. Hallmark Property Management is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Hallmark Property Management operate?

Hallmark Property Management states on their website that they cover London and Reading.

Does Hallmark Property Management have an online portal for leaseholders?

Yes. Hallmark Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Hallmark Property Management provide 24-hour emergency cover?

Yes. Hallmark Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Hallmark Property Management arrange buildings insurance?

Yes. Hallmark Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Hallmark Property Management work with Right to Manage companies?

Yes. Hallmark Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about Hallmark Property Management?

Submit a formal written complaint to Hallmark Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.