Active · local

Grace Miller & Co.

Based in New Malden · Ratings and company data last checked June 2026

✓ TPI member Local Building insurance Section 20 Building safety

4.8★

128 Google reviews

3.7★

1 Trustpilot reviews

2,000

Units (stated on website)

At a glance

Grace Miller & Co. is a local block management specialist based in New Malden, which states it manages around 2,000 units. It is a member of The Property Institute. Customers rate it 4.8★ on Google (128 reviews) and 3.7★ on Trustpilot (1). They state coverage of Central and South West London and Surrey. Services include Section 20 major works consultation and building insurance management.

In their words

Managing agents specialising in block and estate management, residential sales and lettings across London and Surrey. Services include property management, sales, lettings and estate management.

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Accreditation & credentials

–

The Property Ombudsman (TPO)

Not found in the TPO Block & Estate Management register.

✓

The Property Institute (TPI)

Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Geographic coverage

Central and South West London and Surrey

As stated on their website

Also found in searches for

London10

Barnet Beckenham Bromley Harrow Ilford London Romford Stanmore Surbiton Sutton

South East6

Camberley Epsom Guildford New Malden Woking Wokingham

South West10

Bath Bournemouth Bristol Cheltenham Exeter Plymouth Poole Salisbury Swindon Taunton

Services

LettingsSales

Before you appoint Grace Miller & Co.

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Grace Miller & Co. do?

Grace Miller & Co. is a local block and property management company based in New Malden, offering lettings, sales, and states it manages around 2,000 units Additional services include Section 20 consultation and buildings insurance management.

Is Grace Miller & Co. accredited?

Yes. Grace Miller & Co. is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Grace Miller & Co. operate?

Grace Miller & Co. states on their website that they cover Central and South West London and Surrey.

How many units does Grace Miller & Co. manage?

Grace Miller & Co. states on their website that they manage around 2,000 units.

Does Grace Miller & Co. arrange buildings insurance?

Yes. Grace Miller & Co. offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Grace Miller & Co. handle Section 20 major works?

Yes. Grace Miller & Co. handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Grace Miller & Co.?

Submit a formal written complaint to Grace Miller & Co. using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.