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Active · national · 15 yrs registered

FirstPort

Registered as FirstPort Property Services No.15 Limited · Based in London · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member National Resident portal 24hr emergency Building safety
1.3★
873 Google reviews
3.7★
23,253 Trustpilot reviews
7
Branches
2011
Established
At a glance
FirstPort is a national block & property management company based in London, trading 15 years (est. 2011). At Companies House it files group subsidiary accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. Customers rate it 1.3★ on Google (873 reviews) and 3.7★ on Trustpilot (23,253). It operates nationwide across the UK. Services include 24-hour emergency cover and a leaseholder online portal.
In their words
UK's leading residential property management company managing over 6,000 developments across England, Wales and Scotland for residents, RMCs, RTMs and developers.
Google (aggregate)
1.3★ (873)
Trustpilot
3.7★ (23,253)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

Branches & ratings (7)

FirstPort Residential Property Management (Luton)Luton
1.3★ (348) Google →
FirstPortBuntingford
1.3★ (275) Google →
FirstPortBrighton
1.4★ (116) Google →
FirstPort Residential Property ManagementLondon
1.3★ (96) Google →
FirstPortThatcham
1.0★ (26) Google →
Show all 7 branches
The Bridge Development FirstPortDartford
1.5★ (8) Google →
FirstPort Residential Property Management (Birmingham)Birmingham
1.0★ (4) Google →

Geographic coverage

England, Wales and ScotlandUK-wide
As stated on their website
Also found in searches for
London1
London
South East3
BrightonDartfordThatcham
East of England1
Luton
West Midlands1
Birmingham
Yorkshire and The Humber1
Ripon
North West4
Port TalbotSouthportSt HelensStockport
Wales1
Newport
Other1
Buntingford

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint FirstPort

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does FirstPort do?

FirstPort is a national block and property management company based in London, offering block management Additional services include 24-hour emergency cover and a leaseholder portal.

Is FirstPort accredited?

Yes. FirstPort is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does FirstPort operate?

FirstPort operates nationwide across the UK.

Does FirstPort have an online portal for leaseholders?

Yes. FirstPort offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does FirstPort provide 24-hour emergency cover?

Yes. FirstPort states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about FirstPort?

Submit a formal written complaint to FirstPort using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.