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Active · regional · 23 yrs registered

JM Estates

Registered as ENCORE ESTATE MANAGEMENT LIMITED · Based in Cambridge · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Right to Manage Block specialist Regional Resident portal Section 20 Building safety
4.3★
825 Trustpilot reviews
2004
Established
At a glance
JM Estates is a regional block & property management company based in Cambridge, trading 23 years (est. 2004). At Companies House it files larger company (full accounts) accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 4.3★ on Trustpilot from 825 reviews. They state coverage of London, Bristol, Cambridge, Manchester, Nottingham and Peterborough. Services include a leaseholder online portal and Section 20 major works consultation. It accepts Right to Manage companies.
In their words
Residential block and estate management company providing property management services to leaseholders and resident groups across multiple UK locations.
Trustpilot
4.3★ (825)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Geographic coverage

London, Bristol, Cambridge, Manchester, Nottingham and Peterborough
As stated on their website
Also found in searches for
London20
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWoodford Green
East of England3
CambridgePeterboroughWaltham Cross
South West1
Bristol
East Midlands1
Nottingham
North West1
Manchester
North East1
Kingston Upon Thames

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint JM Estates

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does JM Estates do?

JM Estates is a regional block and property management company based in Cambridge, offering block management Additional services include a leaseholder portal and Section 20 consultation.

Is JM Estates accredited?

Yes. JM Estates is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does JM Estates operate?

JM Estates states on their website that they cover London, Bristol, Cambridge, Manchester, Nottingham and Peterborough.

Does JM Estates have an online portal for leaseholders?

Yes. JM Estates offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does JM Estates handle Section 20 major works?

Yes. JM Estates handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does JM Estates work with Right to Manage companies?

Yes. JM Estates is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about JM Estates?

Submit a formal written complaint to JM Estates using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.