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Active · national · 23 yrs trading

JM Estates

Registered as ENCORE ESTATE MANAGEMENT LIMITED · Based in Cambridge · Data last checked July 2026
✓ TPO registered ✓ TPI member Right to Manage National Resident portal Section 20 Building safety
4.3★
825 reviews
2004
Established
At a glance
JM Estates is a national block & property management company based in Cambridge, trading 23 years (est. 2004). It is registered with The Property Ombudsman and a member of The Property Institute. It scores 4.3★ on Trustpilot from 825 reviews. It covers London, Bristol, Cambridge, Manchester, Nottingham and Peterborough. Services include a leaseholder online portal and Section 20 major works consultation. It accepts Right to Manage companies.

4.3★ weighted average from Trustpilot

Trustpilot
4.3★ (825)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?

Geographic coverage

London, Bristol, Cambridge, Manchester, Nottingham and Peterborough
As stated on their website
Also found in searches for
East of England1
Cambridge
South West1
Bristol

Services

Block Management

Frequently asked questions

What does JM Estates do?

JM Estates is a national block and property management company based in Cambridge, offering block management.

Is JM Estates accredited?

Yes. JM Estates is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does JM Estates operate?

JM Estates states on their website that they cover London, Bristol, Cambridge, Manchester, Nottingham and Peterborough.

Does JM Estates have an online portal for leaseholders?

Yes. JM Estates offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does JM Estates handle Section 20 major works?

Yes. JM Estates handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

Does JM Estates work with Right to Manage companies?

Yes. JM Estates is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about JM Estates?

Submit a formal written complaint to JM Estates using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.