Active · local

Ellis Hay

Based in Scarborough · Ratings and company data last checked June 2026

✓ TPO registered Local Section 20

4.2★

76 Google reviews

At a glance

Ellis Hay is a local block & property management company based in Scarborough. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.2★ on Google (76 reviews). They state coverage of Scarborough area. Services include Section 20 major works consultation.

In their words

Independent estate agents in Scarborough offering residential sales, lettings, and block management services.

Google

4.2★ (76)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Scarborough area

As stated on their website

Also found in searches for

Yorkshire and The Humber2

Leeds Scarborough

Services

Block ManagementLettingsSalesCommercial

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Ellis Hay

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Ellis Hay do?

Ellis Hay is a local block and property management company based in Scarborough, offering block management, lettings, sales, commercial Additional services include Section 20 consultation.

Is Ellis Hay accredited?

Yes. Ellis Hay is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Ellis Hay operate?

Ellis Hay states on their website that they cover Scarborough area.

Does Ellis Hay handle Section 20 major works?

Yes. Ellis Hay handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

What is the minimum block size Ellis Hay accepts?

Ellis Hay states a minimum block size of 2 units. Smaller developments may not be suitable for their service model.

How do I make a complaint about Ellis Hay?

Submit a formal written complaint to Ellis Hay using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.