Ellis Hay
4.2★ weighted average from Google
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Frequently asked questions
What does Ellis Hay do?
Ellis Hay is a national block and property management company based in Scarborough, offering block management, lettings, sales, commercial.
Is Ellis Hay accredited?
Yes. Ellis Hay is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Ellis Hay operate?
Ellis Hay states on their website that they cover Scarborough area.
Does Ellis Hay handle Section 20 major works?
Yes. Ellis Hay handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Ellis Hay?
Submit a formal written complaint to Ellis Hay using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.