Domain PM
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Frequently asked questions
What does Domain PM do?
Domain PM is a local block and property management company based in Congleton, offering block management.
Is Domain PM accredited?
Yes. Domain PM is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Domain PM operate?
Domain PM states on their website that they cover North West.
Does Domain PM have an online portal for leaseholders?
Yes. Domain PM offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
Does Domain PM arrange buildings insurance?
Yes. Domain PM offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Domain PM handle Section 20 major works?
Yes. Domain PM handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Domain PM?
Submit a formal written complaint to Domain PM using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.