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Active · local · 25 yrs registered

Dillons

Registered as DILLONS MANAGEMENT LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered ✓ TPI member Local 24hr emergency Building insurance Section 20
2.8★
5 Google reviews
1979
Established
At a glance
Dillons is a local block & property management company based in London, est. 1979. At Companies House it files micro entity accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It averages 2.8★ on Google (5 reviews). They state coverage of North, Northwest and Central London. Services include 24-hour emergency cover, Section 20 major works consultation and building insurance management.
In their words
Independent residential block management specialist in North, Northwest and Central London with over 40 years' experience managing leasehold and freehold blocks.
Google Business Profile
2.8★ (5)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 406122).

Geographic coverage

North, Northwest and Central London
As stated on their website
Also found in searches for
London22
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonMordenOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWembleyWoodford Green
South East1
New Malden
East of England2
Waltham AbbeyWaltham Cross
North East1
Kingston Upon Thames

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Dillons

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Dillons do?

Dillons is a local block and property management company based in London, offering block management, lettings, sales Additional services include 24-hour emergency cover, Section 20 consultation and buildings insurance management.

Is Dillons accredited?

Yes. Dillons is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Dillons operate?

Dillons states on their website that they cover North, Northwest and Central London.

Does Dillons provide 24-hour emergency cover?

Yes. Dillons states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Dillons arrange buildings insurance?

Yes. Dillons offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

Does Dillons handle Section 20 major works?

Yes. Dillons handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Dillons?

Submit a formal written complaint to Dillons using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.