Diamond Managing Agents
3.2★ weighted average from Trustpilot
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Frequently asked questions
What does Diamond Managing Agents do?
Diamond Managing Agents is a local block and property management company based in Epsom, offering block management.
Is Diamond Managing Agents accredited?
Yes. Diamond Managing Agents is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Diamond Managing Agents operate?
Diamond Managing Agents states on their website that they cover London area and Surrey.
Does Diamond Managing Agents provide 24-hour emergency cover?
Yes. Diamond Managing Agents states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
Does Diamond Managing Agents arrange buildings insurance?
Yes. Diamond Managing Agents offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Diamond Managing Agents handle Section 20 major works?
Yes. Diamond Managing Agents handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Diamond Managing Agents?
Submit a formal written complaint to Diamond Managing Agents using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.