Defries PM
1.5★ weighted average from Google
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As stated on their website — not independently verified. How we collect this data.
Frequently asked questions
What does Defries PM do?
Defries PM is a local block and property management company based in London, offering block management, lettings.
Is Defries PM accredited?
Yes. Defries PM is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Defries PM operate?
Defries PM states on their website that they cover Central and Greater London, and the Home Counties to the North of the River Thames around the M25.
Does Defries PM handle Section 20 major works?
Yes. Defries PM handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
Does Defries PM work with Right to Manage companies?
Yes. Defries PM is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.
Does Defries PM manage smaller blocks of flats?
Yes. Defries PM is indicated as willing to consider smaller developments, which many national agents decline.
How do I make a complaint about Defries PM?
Submit a formal written complaint to Defries PM using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.