Darcy Residential
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Frequently asked questions
What does Darcy Residential do?
Darcy Residential is a local block and property management company based in Birmingham, offering block management.
Is Darcy Residential accredited?
Yes. Darcy Residential is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Darcy Residential operate?
Darcy Residential states on their website that they cover Central and West London: Kensington, Chelsea, Knightsbridge, Mayfair, Belgravia, Marylebone, Hampstead, St John's Wood, St. James's, Finchley.
Does Darcy Residential provide 24-hour emergency cover?
Yes. Darcy Residential states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
Does Darcy Residential arrange buildings insurance?
Yes. Darcy Residential offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.
Does Darcy Residential handle Section 20 major works?
Yes. Darcy Residential handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.
How do I make a complaint about Darcy Residential?
Submit a formal written complaint to Darcy Residential using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.