Active · regional · 43 yrs registered

Crabtree Property

Registered as Crabtree PM Limited · Based in Salisbury · Ratings and company data last checked June 2026

✓ TPO registered ✓ TPI member ✓ RICS regulated Block specialist Regional Resident portal 24hr emergency Building insurance

2.9★

428 Trustpilot reviews

17,000

Units (stated on website)

1983

Established

At a glance

Crabtree Property is a regional block management specialist based in Salisbury, which states it manages around 17,000 units, trading 43 years (est. 1983). At Companies House it files larger company (full accounts) accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category and a member of The Property Institute. It scores 2.9★ on Trustpilot from 428 reviews. They state coverage of London and the Home Counties. Services include 24-hour emergency cover, a leaseholder online portal and building insurance management.

In their words

Block management company serving over 17,000 units in London and the Home Counties, trusted by developers, RMCs, freeholders and leaseholders for 35+ years.

Areas of work

Block management

Trustpilot

2.9★ (428)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

✓

The Property Institute (TPI)

Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.

✓

RICS Regulated

Regulated by the Royal Institution of Chartered Surveyors.

Geographic coverage

London and the Home Counties

As stated on their website

Also found in searches for

London15

Barnet Beckenham Bromley Enfield Harrow Hounslow Ilford London Orpington Romford Stanmore Surbiton Sutton Uxbridge Woodford Green

South East4

Basingstoke Guildford Oxford Reading

East of England6

Chelmsford Hertford Luton St Albans Waltham Cross Watford

South West1

Salisbury

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Crabtree Property

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Crabtree Property do?

Crabtree Property is a regional block and property management company based in Salisbury, offering block management, and states it manages around 17,000 units Additional services include 24-hour emergency cover, a leaseholder portal and buildings insurance management.

Is Crabtree Property accredited?

Yes. Crabtree Property is registered with The Property Ombudsman (TPO) and The Property Institute (TPI), which require client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Crabtree Property operate?

Crabtree Property states on their website that they cover London and the Home Counties.

How many units does Crabtree Property manage?

Crabtree Property states on their website that they manage around 17,000 units.

Does Crabtree Property have an online portal for leaseholders?

Yes. Crabtree Property offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Crabtree Property provide 24-hour emergency cover?

Yes. Crabtree Property states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Crabtree Property arrange buildings insurance?

Yes. Crabtree Property offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Crabtree Property?

Submit a formal written complaint to Crabtree Property using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.