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Active · local · 19 yrs registered

Concept Property Management

Registered as CONCEPT ESTATE AGENTS LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Resident portal
4.4★
204 Google reviews
3,500
Units (stated on website)
2004
Established
At a glance
Concept Property Management is a local block management specialist based in London, which states it manages around 3,500 units, est. 2004. At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.4★ on Google (204 reviews). They state coverage of South east England. Services include a leaseholder online portal.
In their words
Block management and lettings company managing over 3,500 homes across 90+ estates in south east England, with focus on professional and proactive service.
Google Business Profile
4.4★ (204)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

South east England
As stated on their website
Also found in searches for
London1
London
South East10
BrightonCanterburyChathamGuildfordMaidstoneOxfordPortsmouthReadingSouthamptonWorthing

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Concept Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Concept Property Management do?

Concept Property Management is a local block and property management company based in London, offering block management, and states it manages around 3,500 units Additional services include a leaseholder portal.

Is Concept Property Management accredited?

Yes. Concept Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Concept Property Management operate?

Concept Property Management states on their website that they cover South east England.

How many units does Concept Property Management manage?

Concept Property Management states on their website that they manage around 3,500 units.

Does Concept Property Management have an online portal for leaseholders?

Yes. Concept Property Management offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about Concept Property Management?

Submit a formal written complaint to Concept Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.