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Active · local · 20 yrs registered

Charlesons

Registered as ESSEX REAL ESTATES LIMITED · Based in None · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
3.4★
131 Trustpilot reviews
2004
Established
At a glance
Charlesons is a local block & property management company based in None, est. 2004. At Companies House it files small company accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.4★ on Trustpilot from 131 reviews. They state coverage of London Borough of Redbridge, Gants Hill, Ilford, Barkingside, Woodford, Wanstead, Goodmayes, Seven Kings. Services include 24-hour emergency cover.
In their words
Estate and lettings agents based in Redbridge, London, offering residential property sales, lettings and professional property management services.
Trustpilot
3.4★ (131)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

London Borough of Redbridge, Gants Hill, Ilford, Barkingside, Woodford, Wanstead, Goodmayes, Seven Kings
As stated on their website
Also found in searches for
London21
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonOrpingtonPinnerRichmondRomfordStanmoreSurbitonSuttonUxbridgeWembleyWoodford Green
South East1
New Malden
East of England1
Waltham Cross
North East1
Kingston Upon Thames
Other1
Woodford

Services

Block ManagementLettingsSalesHmo

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Charlesons

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Charlesons do?

Charlesons is a local block and property management company based in England and Wales, offering block management, lettings, sales, hmo Additional services include 24-hour emergency cover.

Is Charlesons accredited?

Yes. Charlesons is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charlesons operate?

Charlesons states on their website that they cover London Borough of Redbridge, Gants Hill, Ilford, Barkingside, Woodford, Wanstead, Goodmayes, Seven Kings.

Does Charlesons provide 24-hour emergency cover?

Yes. Charlesons states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Charlesons?

Submit a formal written complaint to Charlesons using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.