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Charles Cox Property Management

Based in Newhaven · Ratings and company data last checked June 2026
✓ TPI member Right to Manage Smaller blocks Regional 24hr emergency Section 20 Building safety
4.5★
134 Google reviews
240
Units (stated on website)
2
Branches
At a glance
Charles Cox Property Management is a regional block management specialist based in Newhaven, which states it manages around 240 units. It is a member of The Property Institute. It averages 4.5★ on Google across 2 branches (134 reviews). They state coverage of East and West Sussex, Brighton and Hove, Surrey and London boroughs. Services include 24-hour emergency cover and Section 20 major works consultation; they publish a fixed fee model. It accepts Right to Manage companies and smaller blocks.
In their words
Independent property management company specializing in block management, lettings, and compliance services across the South East, serving landlords, investors, and freeholders.
Google (aggregate)
4.5★ (134)

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
✓
The Property Institute (TPI)
Member of TPI (formerly ARMA/IRPM) — professional standards body for managing agents.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
✓
Smaller blocks
Willing to consider smaller developments.

Branches & ratings (3)

Charles Cox Property GroupNewhaven
4.5★ (109) Google →
Charles Cox Property ManagementEastbourne
4.6★ (19) Google →
Charles Cox Property Group BrightonHove
4.3★ (6) Google →

Geographic coverage

East and West Sussex, Brighton and Hove, Surrey and London boroughs
As stated on their website
Also found in searches for
London11
BarnetBeckenhamBromleyHarrowHounslowIlfordLondonRomfordStanmoreSurbitonSutton
South East16
Bognor RegisBrightonCamberleyChichesterCrawleyEastbourneEpsomGuildfordHastingsHaywards HeathHorshamHoveSt. Leonards-On-SeaWokingWokinghamWorthing
Other1
Newhaven

Services

Lettings

Service terms

Fixed fee
Fee structure

As stated on their website — not independently verified. How we collect this data.

Before you appoint Charles Cox Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Charles Cox Property Management do?

Charles Cox Property Management is a regional block and property management company based in Newhaven, offering lettings, and states it manages around 240 units Additional services include 24-hour emergency cover and Section 20 consultation.

Is Charles Cox Property Management accredited?

Yes. Charles Cox Property Management is registered with The Property Institute (TPI), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Charles Cox Property Management operate?

Charles Cox Property Management states on their website that they cover East and West Sussex, Brighton and Hove, Surrey and London boroughs.

How many units does Charles Cox Property Management manage?

Charles Cox Property Management states on their website that they manage around 240 units.

Does Charles Cox Property Management provide 24-hour emergency cover?

Yes. Charles Cox Property Management states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Charles Cox Property Management handle Section 20 major works?

Yes. Charles Cox Property Management handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How does Charles Cox Property Management charge for block management?

Charles Cox Property Management uses a fixed annual fee. Contact them directly for a quote tailored to your development.

Does Charles Cox Property Management work with Right to Manage companies?

Yes. Charles Cox Property Management is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

Does Charles Cox Property Management manage smaller blocks of flats?

Yes. Charles Cox Property Management is indicated as willing to consider smaller developments, which many national agents decline.

How do I make a complaint about Charles Cox Property Management?

Submit a formal written complaint to Charles Cox Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.