Active · local · 8 yrs registered

Castle View Retirement Village

Registered as CASTLE VIEW PROPERTY DEVELOPMENT LTD · Based in Cardiff · Ratings and company data last checked June 2026

⚠ This company has overdue accounts at Companies House. Source: Companies House (data checked June 2026).

⚠ This company has an overdue confirmation statement at Companies House. Source: Companies House (data checked June 2026).

✓ TPO registered Local 24hr emergency

5.0★

7 Google reviews

2018

Established

At a glance

Castle View Retirement Village is a local block & property management company based in Cardiff, trading 8 years (est. 2018). At Companies House it files micro entity accounts, lists 1 director and has 1 late filing at Companies House. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (7 reviews). They state coverage of Windsor, Berkshire. Services include 24-hour emergency cover.

In their words

Luxury retirement living community in Windsor, Berkshire offering independently-owned and rented apartments with hotel-style facilities and support services for over 55s.

Google Business Profile

5.0★ (7)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Windsor, Berkshire

As stated on their website

Also found in searches for

South East10

Ascot Bracknell Maidenhead Newbury Reading Sandhurst Slough Thatcham Windsor Wokingham

South West1

Blackwater

Wales1

Cardiff

Other1

Crowthorne

Services

Block ManagementSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Service terms

Monthly

Billing frequency

As stated on their website — not independently verified. How we collect this data.

Before you appoint Castle View Retirement Village

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Castle View Retirement Village do?

Castle View Retirement Village is a local block and property management company based in Cardiff, offering block management, sales Additional services include 24-hour emergency cover.

Is Castle View Retirement Village accredited?

Yes. Castle View Retirement Village is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Castle View Retirement Village operate?

Castle View Retirement Village states on their website that they cover Windsor, Berkshire.

Does Castle View Retirement Village provide 24-hour emergency cover?

Yes. Castle View Retirement Village states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Castle View Retirement Village?

Submit a formal written complaint to Castle View Retirement Village using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.