Home›London›Carter Jonas
Active · national · 23 yrs registered

Carter Jonas

Registered as Carter Jonas LLP · Based in London · Ratings and company data last checked June 2026
✓ TPO registered ✓ RICS regulated National Section 20
4.5★
544 Google reviews
4.2★
573 Trustpilot reviews
8
Branches
1855
Established
At a glance
Carter Jonas is a national block & property management company based in London, est. 1855. At Companies House it files larger company (full accounts) accounts, lists 103 directors and has no late filings on record. It is registered with The Property Ombudsman. Customers rate it 4.5★ on Google (544 reviews) and 4.2★ on Trustpilot (573). It operates nationwide across the UK. Services include Section 20 major works consultation.
In their words
Multi-disciplinary UK property consultancy offering commercial, residential, rural, planning, development and infrastructure advice across 33 offices nationwide.
Areas of work
Block management, Estate agency, Landlord and tenant, Lease renewal, Leasehold enfranchisement, Property management, Real estate management, Rent review
Google (aggregate)
4.5★ (544)
Trustpilot
4.2★ (573)

Considering Carter Jonas? Compare quotes from accredited managers covering your block before you commit — free, no obligation.

Get free quotes

Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered under Block & Estate Management — the baseline redress scheme for leaseholder complaints. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.
✓
RICS Regulated
Regulated by the Royal Institution of Chartered Surveyors.

Branches & ratings (6)

Carter JonasCambridge
4.5★ (282) Google →
Carter JonasBath
4.7★ (129) Google →
Carter JonasLondon
4.7★ (92) Google →
Carter JonasNorthampton
4.6★ (34) Google →
Carter JonasPeterborough
2.0★ (4) Google →
Show all 6 branches
Carter JonasManchester
3.7★ (3) Google →

Geographic coverage

Nationwide (33 offices)UK-wide
As stated on their website
Also found in searches for
London1
London
South East4
BrightonNewburyOxfordWinchester
East of England2
CambridgePeterborough
South West3
BathTauntonTruro
West Midlands1
Shrewsbury
East Midlands1
Northampton
Yorkshire and The Humber3
HarrogateRiponYork
North West2
ChesterManchester

Services

Block ManagementCommercial

Services registered with TPO: Commercial Sales, Commercial Lettings, Property Surveyors and Property Professionals, Residential Leasehold Management - Option A

Before you appoint Carter Jonas

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Carter Jonas do?

Carter Jonas is a national block and property management company based in London, offering block management, commercial Additional services include Section 20 consultation.

Is Carter Jonas accredited?

Yes. Carter Jonas is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Carter Jonas operate?

Carter Jonas operates nationwide across the UK.

Does Carter Jonas handle Section 20 major works?

Yes. Carter Jonas handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Carter Jonas?

Submit a formal written complaint to Carter Jonas using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.