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Active · local · 7 yrs registered

Capstone Property Management

Registered as CAPSTONE PROPERTY MANAGEMENT LIMITED · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Building insurance
3.1★
28 Google reviews
1991
Established
At a glance
Capstone Property Management is a local block & property management company based in London, est. 1991. At Companies House it files micro entity accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 3.1★ on Google (28 reviews). It operates nationwide across the UK. Services include building insurance management.
In their words
Block management specialists offering sole focus on leasehold and freehold building management with 28 years' experience and personal service.
Google
3.1★ (28)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

United KingdomUK-wide
As stated on their website
Also found in searches for
London1
London

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Service terms

Minutes
Routine enquiry response

As stated on their website — not independently verified. How we collect this data.

Before you appoint Capstone Property Management

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Capstone Property Management do?

Capstone Property Management is a local block and property management company based in London, offering block management Additional services include buildings insurance management.

Is Capstone Property Management accredited?

Yes. Capstone Property Management is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Capstone Property Management operate?

Capstone Property Management operates nationwide across the UK.

Does Capstone Property Management arrange buildings insurance?

Yes. Capstone Property Management offers buildings insurance management as part of their block management service, typically arranging block insurance on behalf of the freeholder or RTM company.

How do I make a complaint about Capstone Property Management?

Submit a formal written complaint to Capstone Property Management using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.