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Active · national · 11 yrs registered

Butler & Stag

Registered as BUTLER & STAG BOW LIMITED · Based in Barnet · Ratings and company data last checked June 2026
✓ TPO registered National
4.8★
822 Google reviews
4.7★
234 Trustpilot reviews
4
Branches
2012
Established
At a glance
Butler & Stag is a national block & property management company based in Barnet, est. 2012. At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. Customers rate it 4.8★ on Google (822 reviews) and 4.7★ on Trustpilot (234). They state coverage of London & Home Counties (Bow, Shoreditch, Theydon Bois, Epping, Chingford, Buckhurst Hill, Chelmsford).
In their words
Independent estate and letting agents serving London and Home Counties with residential sales, lettings, and block management services.
Google (aggregate)
4.8★ (822)
Trustpilot
4.7★ (234)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Branches & ratings (4)

Butler & Stag LondonLondon
4.6★ (362) Google →
Butler & Stag Theydon BoisEpping
4.9★ (300) Google →
Butler & Stag Buckhurst HillBuckhurst Hill
5.0★ (137) Google →
Butler & Stag Land & New HomesLoughton
5.0★ (23) Google →

Geographic coverage

London & Home Counties (Bow, Shoreditch, Theydon Bois, Epping, Chingford, Buckhurst Hill, Chelmsford)
As stated on their website
Also found in searches for
London20
BarnetBeckenhamBromleyBuckhurst HillCroydonEdgwareEnfieldHarrowHounslowIlfordLondonLoughtonOrpingtonPinnerRomfordStanmoreSurbitonSuttonUxbridgeWoodford Green
South East4
BasingstokeGuildfordOxfordReading
East of England7
ChelmsfordEppingHertfordLutonSt AlbansWaltham CrossWatford

Services

Block ManagementLettingsSales

Services registered with TPO: Residential Sales, Residential Lettings, Residential Leasehold Management - Option A

Before you appoint Butler & Stag

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Butler & Stag do?

Butler & Stag is a national block and property management company based in Barnet, offering block management, lettings, sales.

Is Butler & Stag accredited?

Yes. Butler & Stag is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Butler & Stag operate?

Butler & Stag states on their website that they cover London & Home Counties (Bow, Shoreditch, Theydon Bois, Epping, Chingford, Buckhurst Hill, Chelmsford).

How do I make a complaint about Butler & Stag?

Submit a formal written complaint to Butler & Stag using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.