Active · local · 18 yrs registered

Brookings

Registered as LBR HOLDINGS LIMITED · Based in Romford · Ratings and company data last checked June 2026

✓ TPO registered Local Resident portal 24hr emergency Section 20

4.7★

214 Google reviews

2008

Established

At a glance

Brookings is a local block & property management company based in Romford, trading 18 years (est. 2008). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 4.7★ on Google (214 reviews). They state coverage of Havering and London. Services include 24-hour emergency cover, a leaseholder online portal and Section 20 major works consultation.

In their words

Estate agents and block management company offering residential sales, lettings, and property management services across Havering and London.

Google

4.7★ (214)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

–

The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Havering and London

As stated on their website

Also found in searches for

London22

Barnet Beckenham Bromley Chislehurst Croydon Edgware Enfield Harrow Hounslow Ilford London Morden Orpington Pinner Richmond Romford Stanmore Surbiton Sutton Uxbridge Wembley Woodford Green

South East1

New Malden

East of England2

Waltham Abbey Waltham Cross

North East1

Kingston Upon Thames

Services

Block ManagementLettingsSalesHmo

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Lettings, Residential Leasehold Management - Option A

Before you appoint Brookings

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Brookings do?

Brookings is a local block and property management company based in Romford, offering block management, lettings, sales, hmo Additional services include 24-hour emergency cover, a leaseholder portal and Section 20 consultation.

Is Brookings accredited?

Yes. Brookings is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Brookings operate?

Brookings states on their website that they cover Havering and London.

Does Brookings have an online portal for leaseholders?

Yes. Brookings offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Brookings provide 24-hour emergency cover?

Yes. Brookings states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Brookings handle Section 20 major works?

Yes. Brookings handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Brookings?

Submit a formal written complaint to Brookings using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.