Home›London›Barnard Cook
Active · regional · 11 yrs registered

Barnard Cook

Based in London · Ratings and company data last checked June 2026
✓ Property Redress Scheme Right to Manage Block specialist Regional Resident portal 24hr emergency ✓ Verified listing
3,000
Units (stated on website)
2015
Established
At a glance
Barnard Cook is a regional block management specialist based in London, which states it manages around 3,000 units, trading 11 years (est. 2015). It has no public Google or Trustpilot rating yet. They state coverage of London. Services include 24-hour emergency cover and a leaseholder online portal; they publish a fixed-per-unit fee model. It accepts Right to Manage companies.

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Accreditation & credentials

–
The Property Ombudsman (TPO)
Not found in the TPO Block & Estate Management register.
–
The Property Institute (TPI)
Not a listed TPI member.
✓
Right to Manage
Willing to act for RTM companies. What is Right to Manage?
–
RICS Regulated
Not RICS regulated.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 922517).

Service terms

Fixed fee per unit
Fee structure
3 months
Notice period
Quarterly
Billing frequency
Contracted
Out-of-hours cover
Same day
Routine enquiry response
3 days
Complaint acknowledgement
Owner arranges insurance
Building insurance

Self-reported by the company — not independently verified. How we collect this data.

How they operate

✓
Accepting new clients
✓
Named manager assigned
Each development has a dedicated named manager as the primary contact.
✓
Site inspections: Quarterly
Regular physical inspections of the development.
✓
Compliance coordination
Manages statutory compliance including fire safety, EWS1, and health & safety obligations.

Self-reported by the company — not independently verified. How we collect this data.

Before you appoint Barnard Cook

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Barnard Cook do?

Barnard Cook is a regional block and property management company based in London, offering block management, and states it manages around 3,000 units Additional services include 24-hour emergency cover and a leaseholder portal.

Where does Barnard Cook operate?

Barnard Cook states on their website that they cover London.

How many units does Barnard Cook manage?

Barnard Cook states on their website that they manage around 3,000 units.

Does Barnard Cook have an online portal for leaseholders?

Yes. Barnard Cook offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Barnard Cook provide 24-hour emergency cover?

Yes. Barnard Cook states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How does Barnard Cook charge for block management?

Barnard Cook uses a fixed fee per unit. Contact them directly for a quote tailored to your development.

What notice period does Barnard Cook require?

Barnard Cook states a notice period of 3-months on their website. Always confirm the exact terms in the management agreement before signing.

Will Barnard Cook assign a named manager to my block?

Yes. Barnard Cook states that each development is assigned a named manager as the primary point of contact, rather than a generic helpdesk.

How quickly does Barnard Cook acknowledge complaints?

Barnard Cook states they aim to acknowledge formal complaints within 3 days. Unresolved complaints can be escalated to the relevant redress scheme.

Does Barnard Cook work with Right to Manage companies?

Yes. Barnard Cook is flagged as willing to act for Right to Manage (RTM) companies, making it suitable for leaseholder groups who have taken over management of their block.

How do I make a complaint about Barnard Cook?

Submit a formal written complaint to Barnard Cook using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.