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Active · local · 2 yrs registered

Altus PM

Registered as ALTUS ESTATES LTD · Based in London · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local Resident portal 24hr emergency Section 20 Building safety
3.2★
1 Trustpilot reviews
13,000
Units (stated on website)
1977
Established
At a glance
Altus PM is a local block management specialist based in London, which states it manages around 13,000 units, est. 1977. At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It scores 3.2★ on Trustpilot from 1 reviews. They state coverage of London. Services include 24-hour emergency cover, a leaseholder online portal and Section 20 major works consultation.
In their words
Comprehensive block and estate management across London's prestigious properties, combining personal service with modern systems and decades of expertise.
Trustpilot
3.2★ (1)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option C

Before you appoint Altus PM

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Altus PM do?

Altus PM is a local block and property management company based in London, offering block management, and states it manages around 13,000 units Additional services include 24-hour emergency cover, a leaseholder portal and Section 20 consultation.

Is Altus PM accredited?

Yes. Altus PM is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Altus PM operate?

Altus PM states on their website that they cover London.

How many units does Altus PM manage?

Altus PM states on their website that they manage around 13,000 units.

Does Altus PM have an online portal for leaseholders?

Yes. Altus PM offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

Does Altus PM provide 24-hour emergency cover?

Yes. Altus PM states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

Does Altus PM handle Section 20 major works?

Yes. Altus PM handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

How do I make a complaint about Altus PM?

Submit a formal written complaint to Altus PM using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.