Alby
5.0★ weighted average from Google
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Frequently asked questions
What does Alby do?
Alby is a national block and property management company based in Norwich, offering block management.
Is Alby accredited?
Yes. Alby is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Alby operate?
Alby states on their website that they cover Norfolk, Suffolk, London and East Anglia.
How many units does Alby manage?
Alby states on their website that they manage around 200 units.
Does Alby provide 24-hour emergency cover?
Yes. Alby states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.
How do I make a complaint about Alby?
Submit a formal written complaint to Alby using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated July 2026.