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Active · local · 11 yrs registered

Alby

Registered as Alby Estates Ltd · Based in Norwich · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local 24hr emergency
5.0★
10 Google reviews
200
Units (stated on website)
2015
Established
At a glance
Alby is a local block management specialist based in Norwich, which states it manages around 200 units, trading 11 years (est. 2015). At Companies House it files small company accounts, lists 3 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (10 reviews). They state coverage of Norfolk, Suffolk, London and East Anglia. Services include 24-hour emergency cover.
In their words
Property maintenance, cleaning and block management services for landlords and commercial clients in Norfolk, Suffolk and East Anglia.
Google
5.0★ (10)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Norfolk, Suffolk, London and East Anglia
As stated on their website
Also found in searches for
London19
BarnetBeckenhamBromleyChislehurstCroydonEdgwareEnfieldHarrowHounslowIlfordLondonOrpingtonPinnerRomfordStanmoreSurbitonSuttonUxbridgeWoodford Green
East of England6
CambridgeColchesterIpswichNorwichPeterboroughWaltham Cross
West Midlands1
Great Yarmouth
North West1
Bury St Edmunds
Other1
King's Lynn

Services

Block Management

Services registered with TPO: Residential Lettings, Commercial Lettings, Residential Property Buying Companies, Residential Leasehold Management - Option A

Before you appoint Alby

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Alby do?

Alby is a local block and property management company based in Norwich, offering block management, and states it manages around 200 units Additional services include 24-hour emergency cover.

Is Alby accredited?

Yes. Alby is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Alby operate?

Alby states on their website that they cover Norfolk, Suffolk, London and East Anglia.

How many units does Alby manage?

Alby states on their website that they manage around 200 units.

Does Alby provide 24-hour emergency cover?

Yes. Alby states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Alby?

Submit a formal written complaint to Alby using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.