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Active · local · 18 yrs registered

Wildheart

Registered as WILDHEART RESIDENTIAL MANAGEMENT LIMITED · Based in Epsom · Ratings and company data last checked June 2026
✓ TPO registered Local 24hr emergency
3.2★
152 Google reviews
2.5★
20 Trustpilot reviews
3
Branches
2008
Established
At a glance
Wildheart is a local block & property management company based in Epsom, trading 18 years (est. 2008). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. Customers rate it 3.2★ on Google (152 reviews) and 2.5★ on Trustpilot (20). It operates nationwide across the UK. Services include 24-hour emergency cover.
In their words
Family-run residential management company providing block, estate and portfolio management with dedicated property managers across England.
Google (aggregate)
3.2★ (152)
Trustpilot
2.5★ (20)

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.
✓
FCA Appointed Representative
An FCA Appointed Representative — authorised under a principal firm to arrange insurance and related regulated activities, and held to FCA standards (ref: 918476).

Branches & ratings (2)

Wildheart Residential Management LimitedEpsom
3.2★ (150) Google →
Wildheart SanctuarySandown
5.0★ (1) Google →

Geographic coverage

nationwide block, estate and portfolio management coverage across EnglandUK-wide
As stated on their website
Also found in searches for
South East1
Epsom
Other1
Sandown

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option B

Before you appoint Wildheart

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Wildheart do?

Wildheart is a local block and property management company based in Epsom, offering block management Additional services include 24-hour emergency cover.

Is Wildheart accredited?

Yes. Wildheart is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Wildheart operate?

Wildheart operates nationwide across the UK.

Does Wildheart provide 24-hour emergency cover?

Yes. Wildheart states they provide out-of-hours or 24/7 emergency maintenance cover for the properties they manage.

How do I make a complaint about Wildheart?

Submit a formal written complaint to Wildheart using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.