Active · local · 18 yrs registered

Vertical Village

Registered as TAMARISK MANAGEMENT LIMITED · Based in Esher · Ratings and company data last checked June 2026

✓ TPO registered Local Resident portal

5.0★

2 Google reviews

2008

Established

At a glance

Vertical Village is a local block & property management company based in Esher, trading 18 years (est. 2008). At Companies House it files small company accounts, lists 2 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It averages 5.0★ on Google (2 reviews). They state coverage of Surbiton (KT6 area). Services include a leaseholder online portal.

In their words

Flexible block management and maintenance services for flat residents, directors and landlords in Surbiton, offering project-based support and concierge services.

Google Business Profile

5.0★ (2)

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Surbiton (KT6 area)

As stated on their website

Also found in searches for

London1

Surbiton

South East1

Esher

Services

Block ManagementLettings

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Vertical Village

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Vertical Village do?

Vertical Village is a local block and property management company based in Esher, offering block management, lettings Additional services include a leaseholder portal.

Is Vertical Village accredited?

Yes. Vertical Village is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Vertical Village operate?

Vertical Village states on their website that they cover Surbiton (KT6 area).

Does Vertical Village have an online portal for leaseholders?

Yes. Vertical Village offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.

How do I make a complaint about Vertical Village?

Submit a formal written complaint to Vertical Village using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.