Vertical Village
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Frequently asked questions
What does Vertical Village do?
Vertical Village is a local block and property management company based in Esher, offering block management, lettings.
Is Vertical Village accredited?
Yes. Vertical Village is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.
Where does Vertical Village operate?
Vertical Village states on their website that they cover Surbiton (KT6 area).
Does Vertical Village have an online portal for leaseholders?
Yes. Vertical Village offers an online portal or resident app where leaseholders can view service charge accounts, report issues, and track maintenance requests.
How do I make a complaint about Vertical Village?
Submit a formal written complaint to Vertical Village using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.
Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. See our methodology. Last updated August 2026.