Active · local · 25 yrs registered

Twelvetrees Management Company

Registered as Twelvetrees Management Company Limited · Based in Wells · Ratings and company data last checked June 2026

✓ TPO registered Block specialist Local Section 20

Units (stated on website)

1994

Established

At a glance

Twelvetrees Management Company is a local block management specialist based in Wells, which states it manages around 82 units, est. 1994. At Companies House it files micro entity accounts, lists 1 director and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. They state coverage of Bristol and Bath. Services include Section 20 major works consultation.

In their words

Independent block management specialist for flats in Bristol and Bath, providing administration, maintenance, and planned maintenance services.

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Accreditation & credentials

✓

The Property Ombudsman (TPO)

Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗

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The Property Institute (TPI)

Not a listed TPI member.

Geographic coverage

Bristol and Bath

As stated on their website

Also found in searches for

South East1

Wells

South West1

Bristol

Services

Block Management

Services registered with TPO: Residential Leasehold Management - Option A

Before you appoint Twelvetrees Management Company

Verify TPO registration

Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.

Confirm TPI membership if claimed

If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.

Ask for the last two years of service charge accounts

Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.

Review the management agreement carefully

Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.

Read reviews on both Google and Trustpilot

Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Twelvetrees Management Company do?

Twelvetrees Management Company is a local block and property management company based in Wells, offering block management, and states it manages around 82 units Additional services include Section 20 consultation.

Is Twelvetrees Management Company accredited?

Yes. Twelvetrees Management Company is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Twelvetrees Management Company operate?

Twelvetrees Management Company states on their website that they cover Bristol and Bath.

How many units does Twelvetrees Management Company manage?

Twelvetrees Management Company states on their website that they manage around 82 units.

Does Twelvetrees Management Company handle Section 20 major works?

Yes. Twelvetrees Management Company handles Section 20 consultation for major works — the statutory process requiring leaseholders to be notified when planned works exceed £250 per flat.

What is the minimum block size Twelvetrees Management Company accepts?

Twelvetrees Management Company states a minimum block size of 3 units. Smaller developments may not be suitable for their service model.

How do I make a complaint about Twelvetrees Management Company?

Submit a formal written complaint to Twelvetrees Management Company using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.