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Active · local · 16 yrs registered

Cloud Student Homes

Registered as BROADGATE RESIDENTIAL INVESTMENTS LTD · Based in Salisbury · Ratings and company data last checked June 2026
✓ TPO registered Block specialist Local
2010
Established
At a glance
Cloud Student Homes is a local block & property management company based in Salisbury, trading 16 years (est. 2010). At Companies House it files small company accounts, lists 4 directors and has no late filings on record. It is registered with The Property Ombudsman under its regulated RLM category. It has no public Google or Trustpilot rating yet. It operates nationwide across the UK.
In their words
Residential lettings and HMO management company operating nationwide under the Cloud Homes brand, with teams based in the South West and North West.

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Accreditation & credentials

✓
The Property Ombudsman (TPO)
Registered with The Property Ombudsman under the Residential Leasehold Management (RLM) category — the regulated tier for leasehold block management. View TPO profile ↗
–
The Property Institute (TPI)
Not a listed TPI member.

Geographic coverage

Nationwide; bulk portfolio South West and North WestUK-wide
As stated on their website
Also found in searches for
South West1
Salisbury

Services

Block Management

Services registered with TPO: Residential Sales, Residential Lettings, Commercial Sales, International Sales, Residential Leasehold Management - Option B

Before you appoint Cloud Student Homes

1
Verify TPO registration
Check the company is currently listed on the TPO register at tpos.co.uk ↗ — not just that they claim to be registered.
2
Confirm TPI membership if claimed
If they advertise TPI membership, verify it directly at tpi.org.uk ↗. Membership lapses are not always prominently disclosed.
3
Ask for the last two years of service charge accounts
Request certified service charge accounts for a comparable block they currently manage. Look for transparency on reserve fund contributions and major works expenditure.
4
Review the management agreement carefully
Before signing, check the notice period to end the contract, any early termination fees, and the full fee schedule — including charges for routine tasks that may not be covered by the headline management fee.
5
Read reviews on both Google and Trustpilot
Neither source is definitive on its own. A strong score on one platform alongside a poor score on another is worth investigating — check recency and whether responses to negative reviews are constructive.

Frequently asked questions

What does Cloud Student Homes do?

Cloud Student Homes is a local block and property management company based in Salisbury, offering block management.

Is Cloud Student Homes accredited?

Yes. Cloud Student Homes is registered with The Property Ombudsman (TPO), which requires client money protection, professional standards, and access to a formal complaints process for leaseholders.

Where does Cloud Student Homes operate?

Cloud Student Homes operates nationwide across the UK.

How do I make a complaint about Cloud Student Homes?

Submit a formal written complaint to Cloud Student Homes using their internal complaints procedure. If unresolved after 8 weeks, escalate to their redress scheme (TPO or PRS). For service charge disputes, apply to the First-tier Tribunal (Property Chamber) under Section 27A of the Landlord and Tenant Act 1985.

Ratings reflect the company overall, not a specific local office. Accreditation from TPO/TPI directories; company data from Companies House. Ratings and company data last checked June 2026. Page generated September 2026. See our methodology.